ASTR the Label | Ishilly Sweater Dress
- Please feel free to contact us via email at sales@cocokimono.com
- Questions, Needs, Wants..?
- Need something measured? We got you. Send over your questions & concerns.
- We will hand measure for you and get back to you as soon as possible with all measurement information.
- Product Recommendations
- Styling Suggesttions
- And anything else you may need!
Policy Updated 06/11/2020
Not loving your item, doesn't fit..etc? No worries dolls! Good news is you have 14 days to return your full-priced items. A store credit will be issued for all returns. We do not issue refunds. After 14 days, we can no longer issue any store credit.
In-Store Returns/Curb Side Pick Up
Items purchased in-store cannot be returned via website. What are the conditions for returning an item(s):
1. Merchandise must be arrived at our location within 14 days.
2.To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. You must also have a proof of purchase.
3.Your item(s) must also be in the original packaging (tags attached). You cannot return anything that is worn, washed, stained, damaged, or altered in anyway. Your item must be without fragrance and without make-up residue.
5.The following items cannot be returned:
ALL SALE cannot be returned or exchanged
ALL PROMOTIONAL SALES cannot be returned or exchanged
ALL Jewelry cannot be returned or exchanged
ALL Accessories (EXAMPLE: Candles, Hair Accessories, Sunglasses, Scarves, Hats, Hosiery, Belts, Handbags) cannot be returned or exchanged
All Beauty Products (EXAMPLE: Sunscreen, Bodywash, Lip Balm, Lotion, Deodorant, Hand Sanitizer) cannot be returned or exchanged
ALL Under-garments & Swimwear (EXAMPLE: Underwear, Bodysuits, Bralettes, & Bras)cannot be returned or exchanged
ALL Gift Cards are FINAL SALE
Online Returns:
A store credit will be issued for all returns.
1. Click on the Returns Center Link or Please email us at sales@coco-kimono.com to notify us that you would like to return an item. Within 24-48 business hours we will email you a prepaid USPS return shipping label.
2. Print your return label, pack up your items, and drop them in the mail (Please note that this return label will be sent to the email address that was registered to your account).
Store Credit Processing
1. Once your return is received and inspected, you will receive an emailed E-Gift Card within 1-5 business days of the delivery of your return. The E-Gift Card will be sent to the email linked to you account.
2. Please remember an $8.00 shipping fee will be deducted from your store credit.
3. Store credit is calculated automatically to reflect any taxes and shipping fee deductions.
Can I return discounted items?
1. Any merchandise with an adjusted price cannot be returned or exchanged.
2. Orders placed with a discount code starting with “XO” are non- refundable (EXAMPLE: XOSTYLE30)
3. Any promotional item cannot be returned or exchanged.
What are the conditions for returning an item(s):
1. Merchandise must be arrived at our location within 14 days of delivery to you. (Delivery date is confirmed in your USPS Tracking Information).
2. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it.
3. Your item(s) must also be in the original packaging (tags attached).
4. You cannot return anything that is worn, washed, stained, damaged, or altered in anyway. Your item must be without fragrance and without make-up residue.
The following items cannot be returned:
ALL SALE cannot be returned or exchanged
ALL PROMOTIONAL SALES cannot be returned or exchanged
ALL Jewelry cannot be returned or exchanged
ALL Accessories (EXAMPLE: Candles, Hair Accessories, Sunglasses, Scarves, Hats, Hosiery, Belts, Hanfbags) cannot be returned or exchanged
ALL Under-garments & Swimwear (EXAMPLE: Underwear, Bodysuits, Bralettes, & Bras)cannot be returned or exchanged
All Beauty Products (EXAMPLE: Sunscreen, Bodywash, Lip Balm, Lotion, Deodorant, Hand Sanitizer)
ALL orders placed with XO Discount Codes cannot be returned or exchanged
ALL Pre-Orders cannot be returned or exchanged
Returns & Fees:
1. We are happy to accept returns, however in order to cover the cost of shipping and processing we charge an $8.00 shipping fee for returning an order. The $8.00 shipping fee will be deducted from your store credit.
2. If you received FREE SHIPPING and your order is not over $100 after the return, original shipping costs will not be refunded. This means if you spent over $100 and originally received free shipping but decided to return all or half your order, it no longer qualifies for free shipping. In this instance, a $16.00 shipping fee will be deducted from your store credit ($8.00 Shipping Fee + $8.00 Return Fee = $16.00).
3. Shipping costs are non-refundable.
Can I exchange my item?
Need a different size? If you need to exchange it for the same item, send us an email at sales@cocokimono.com. All exchanges will receive FREE shipping.
Can I return my item(s) with my own shipping method?
1. If you would like to return your package (within our 14 day policy) with your own shipping label, our return address is below:
Coco Kimono
2017 Long Beach Blvd
Surf City NJ 08008-5511
There are certain situations where only partial store credits are granted. We have the right to deny a return if any items do not meet our return policy standards. Several types of goods are exempt from being returned.
Policy Updated 06/11/2020
You will receive a shipping notification email with tracking information as soon as your order ships! We try our best to get all packages out ASAP (1-3 business days)! Typically shipping at 2pm ET Monday-Friday. Concerns/Questions about your package? Please email sales@cocokimono.com and we will be happy to assist you!
Domestic Standard Shipping:
- USPS Ground Shipping is $8.
- Order Processing takes 1-3 business days.
- As soon as your package ships please allow 1-3 business days for delivery.
- ALL domestic orders are shipped via USPS.
Domestic Express Shipping: Do you need an item asap? We do currently offer Express Shipping Directly at check out via USPS Priority Mail Express.
- Any Priority Mail Express order will arrive in 1-2 business days.
- Any express order purchased on Saturday or Sunday will not go out until the following Monday!
- Any express order purchased after 12pm EST will not ship until the following business day.
- Holidays are also excluded and will ship the next business day.
International Shipping:
- We are currently shipping to Canada via USPS Priority Mail International.
- How much is shipping to Canada?:The price of shipping is calculated at checkout based on the weight of your items.
- How long is processing?:Please allow 1-3 Business days for order processing.
- When will my package arrive?:Estimated shipping time is 6-10 business days after dispatch.
- Do International orders get free shipping?: At this time, any Canada or international order is not eligible for FREE Shipping Offers
- Taxes & Customs:Import Duties, custom fees, taxes, and any other charges or fees are the responsibility of the customer.
Coco Kimono is not responsible for lost or stolen packages. If your package is stolen, arrived damaged, or missing contents please contact USPS Support. A link for filing a claim with the postal service is below.
https://www.usps.com/help/claims.htm